1. Introduction

At GauGrih, we strive to deliver high-quality, natural, and spiritually pure poojan samagri products. Since our products are handmade and made from natural ingredients like cow dung, gau mutra, and herbs, we follow a strict but fair return and refund policy.

By placing an order with us, you agree to the terms outlined below.

2. Eligibility for Return or Replacement

We accept return or replacement requests only under the following conditions:

1. You have received a damaged product, or
2. You have received a wrong product (different from what you ordered)

To be eligible:

1. The issue must be reported within 24 hours of delivery
2. The product must be unused and in original condition
3. Original packaging must be intact

3. Mandatory Proof Requirement

To process any return, refund, or replacement request:

1. A parcel opening video is mandatory
2. The video must clearly show:
3. The sealed package before opening
4. The unboxing process
5. The issue (damage/wrong product)

Without this video proof, no claim will be accepted under any circumstances.

4. Non-Returnable Items

Due to the nature of our products, the following are not eligible for return or refund:

1. Products that have been used or opened
2. Requests made after 24 hours of delivery
3. Products without unboxing video proof
4. Minor variations in color, shape, size, or fragrance (as products are natural and handmade)
5. Orders placed incorrectly by the customer

5. Refund Process

If your return request is approved:

1. Refund will be processed within 5–7 working days
2. Refund will be credited to:
3. Original payment method, or
4. Bank account (in case of COD orders)

Shipping charges (if any) are non-refundable, unless the error is from our side.

6. Replacement Policy

In case of approved claims:

1. A replacement product will be shipped within 3–5 working days
2. Replacement is subject to product availability

7. Order Cancellation Policy

1. Orders can only be canceled before dispatch
2. Once the order is shipped, cancellation is not allowed

8. Natural Product Disclaimer

GauGrih products are made using natural and traditional methods. Therefore:

1. Slight differences in texture, shape, or fragrance are normal
2. These are not defects and do not qualify for return

9. Incorrect Address or Delivery Failure

1. Customers are responsible for providing accurate address details
2. GauGrih is not responsible for delivery failure due to incorrect or incomplete address
3. In such cases, no refund will be provided

10. Contact for Support

To request a return, refund, or replacement, contact us within 24 hours of delivery:

Phone: 9455388101

Email: Info@gaugrih.com

Location: Lucknow, Uttar Pradesh

11. Policy Updates

GauGrih reserves the right to update or modify this Refund Policy at any time without prior notice.

Quick Summary (For Better User Understanding)

1. Return only for damaged or wrong product
2. Parcel opening video is mandatory
3. No return after use/opening
4. Request within 24 hours
5. Refund in 5–7 working days